Yes, we offer a 14-day return policy for customers who are not satisfied with their purchase – no questions asked. You must ensure that the returned product is in perfect condition and suitable for resale.

Returning items usually requires proof of purchase. However, if you have lost your receipt, we can still locate your order using your account information, order number, or credit card details.

To help us assist you as quickly as possible, please have the following information ready when reaching out:

• Your order number

• A screenshot or copy of your order confirmation email

• A clear description of the issue

• Photos or videos of the issue, if available (this helps speed up evaluation)

Providing complete information upfront allows our team to assess your case more efficiently.

AstroShell accepts return requests within 14 calendar days of product delivery, subject to certain conditions. Please carefully read the return eligibility criteria and shipping cost responsibilities before requesting a return.

How to Request a Return

To request a return, please send an email to support@astroshell.ai with the following information:

• Your order number

• Reason for return

• Photos or relevant documents (if applicable)

Our customer service team will guide you through the return process and confirm whether your return request meets our return policy.

Warranty service is available if your exoskeleton device experiences manufacturing defects or any component fails under normal use within the warranty period.

To confirm warranty coverage:

• Please refer to the warranty terms in your user manual.

• Alternatively, please contact our customer support team with your product serial number and order details, and we will verify your warranty eligibility.

Wear and tear from normal use is not covered under warranty. However, if you believe the product has a manufacturing defect or a functional failure beyond normal wear and tear, please contact our customer support team.

We will help you determine if the issue is covered under warranty for repair or replacement.

If your exoskeleton is not functioning as expected and is still within the return window, you may be eligible to return it. Please contact our customer support team to initiate the return process.

If your product is outside the return window but still under warranty, we’ll assist you with a repair or replacement as needed, in accordance with our warranty policy.

Be sure to have your order number and a brief description of the issue ready when contacting support. We’re here to help ensure you get the performance you expect from your AstroShell.

Warranty coverage depends on your region and purchase channel:

• European Union (EU), United Kingdom, Switzerland, Norway:
  {{e.g. 2-year limited warranty}}

• All other regions:
  {{e.g. 1-year limited warranty}}

Note: Warranty duration may vary based on local consumer protection laws.