At AstroShell, we strive to ensure every customer is satisfied with their purchase. If your order does not meet expectations, you may request a return, refund, or replacement according to the terms outlined below.

If your order has not yet been shipped, you may cancel it for a full refund. Please contact AstroShell Support as soon as possible to confirm the cancellation before dispatch.

Once an order has been shipped, the return and refund process follows the conditions below.

Eligibility for Return:

• You may apply for a return within 14 calendar days of receiving your product if:
• The product is unopened, unactivated, and in original packaging, or
• The product has significant transit damage, or
• The product exhibits major functional defects upon arrival.

Consumable parts (e.g., leg straps, belts, protective films) cannot be returned once opened unless defective due to manufacturing error.

All returns, repairs, and replacements must be pre-authorized by AstroShell Support to ensure proper handling and tracking.

Unauthorized returns may be rejected or delayed. Once your request is approved, you’ll receive detailed return instructions and a return label if applicable.